Terms & Conditions for love5

By accessing love5.app, creating an account, or using any part of the love5 platform — including the game lobby, live casino, sports betting, slot games, and eBingo — you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in full.

These Terms apply to all users of the love5 platform in the Philippines. If you do not agree with any part of these Terms, you must not register an account or use any love5 service. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version.

To register and use love5, you must meet all of the following requirements:

• You must be at least 21 years of age. love5 strictly enforces this requirement through KYC identity verification before any real-money features are enabled on your account.
• You must be physically located in the Philippines at the time of registration and use.
• You must be legally permitted to participate in online gaming activities under the laws applicable to you.
• You must not be a current employee, contractor, or immediate family member of an employee of love5 or any of its affiliated entities.
• You must not already hold an active or previously suspended love5 account. Only one account per person is permitted.

love5 reserves the right to request proof of eligibility at any time and to suspend or close accounts where eligibility requirements are not met or cannot be verified.

When registering for a love5 account, you are required to provide accurate, complete, and current information. This includes your full legal name, date of birth, Philippine contact number, and a valid email address. Providing false or misleading registration information is a violation of these Terms and may result in immediate account closure and forfeiture of any balance.

One account per person. Each individual may hold only one love5 account. Registering multiple accounts — whether under the same name, different names, or with the intention of claiming multiple bonus allocations — is strictly prohibited.

Before any real-money deposit or withdrawal can be processed, your account must complete KYC (Know Your Customer) identity verification. Accepted Philippine identification documents include:

• Philippine Statistics Authority (PSA) National ID / PhilSys Card
• Driver's Licence issued by the Land Transportation Office (LTO)
• Philippine Passport
• Social Security System (SSS) ID or UMID Card
• Unified Multi-Purpose ID (UMID)

KYC verification is a one-time process. love5 may request additional documentation at any time where required for compliance purposes. Accounts that cannot complete verification within a reasonable period may have their access to real-money features restricted.

All transactions on love5 are processed in Philippine Peso (PHP). love5 does not accept deposits in foreign currencies, and no currency conversion is applied at any point in the deposit or withdrawal process.

Supported deposit channels include GCash, Maya, Philippine online banking, and bank transfer to local Philippine banks. Specific channel availability may vary and is displayed within your account dashboard at the time of transaction.

The following conditions apply to all transactions:

• Deposits are credited to your love5 balance after confirmation from the payment provider. Processing time varies by channel and is outside love5's direct control once the payment has been submitted.
• Withdrawals are processed to the verified Philippine payment method associated with your account. love5 will not process withdrawals to accounts or payment details that do not match your verified KYC information.
• Withdrawal requests are subject to a review process. Processing times are stated within your account dashboard and may vary by account tier. VIP members at higher tiers may be eligible for prioritised withdrawal processing.
• love5 reserves the right to request additional verification before processing withdrawals above certain amounts, in line with standard financial compliance practices.
• Any bonus funds present in your balance are subject to the wagering requirements described in Section 6 before withdrawal of associated winnings is permitted.

love5 does not charge fees for standard deposits or withdrawals, but your payment provider or bank may apply their own transaction charges. Please check with your provider before initiating a transaction.

All games available on love5 — including slot games, live casino tables, sports betting markets, and eBingo — are governed by individual game rules displayed within the game interface or game information panel. It is your responsibility to read and understand the rules of each game before placing a wager.

General wagering rules applicable across the love5 platform include:

• Bets placed and confirmed cannot be cancelled or reversed. Once a wager is submitted and accepted by the system, it stands regardless of outcome.
• In the event of a technical malfunction during a game round, the round may be declared void and any stake returned. love5's determination of technical faults is final.
• Game outcomes for slot games and RNG-based casino games are determined by certified random number generator (RNG) systems. No strategy, pattern recognition, or external tool affects the outcome of any RNG game.
• Sports betting results are settled based on official results from the relevant governing bodies. love5 reserves the right to delay settlement pending official confirmation and to void markets where results cannot be conclusively verified.
• Minimum and maximum bet limits apply to all games and are displayed within each game environment. These limits may differ between game types and player account tiers.

Disputes relating to game outcomes must be submitted to love5 customer support within seven (7) days of the event in question. love5's resolution of game disputes is final and binding.

love5 may from time to time offer bonuses, reload promotions, cashback offers, free plays, and VIP rewards to eligible account holders. All bonus offers are subject to the specific terms stated at the time the offer is made, in addition to the general conditions set out here.

The following general conditions apply to all love5 bonuses and promotional offers:

• Bonuses are available to verified account holders who meet the eligibility criteria stated for each individual offer.
• Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement, eligible games, and validity period are stated in the individual offer terms.
• Only one bonus may be active per account at a time unless the offer terms explicitly state otherwise.
• Bonuses may not be transferred between accounts or exchanged for cash outside of the wagering completion process.
• love5 reserves the right to withdraw, modify, or cancel any bonus offer at any time. If a bonus is withdrawn after it has been credited to your account, any wagering already completed in good faith will be taken into account.
• Attempting to exploit bonus offers through irregular play patterns, use of multiple accounts, or coordinated wagering activity is a violation of these Terms and will result in bonus forfeiture and may result in account suspension.

You are fully responsible for maintaining the confidentiality of your love5 login credentials, including your password and any OTP codes sent to your registered mobile number. love5 will never ask you to share your password via any channel, including live chat, email, or SMS.

Your account security responsibilities include:

• Using a unique, strong password for your love5 account that is not reused across other platforms.
• Keeping your registered mobile number and email address current so that OTP verification functions correctly.
• Logging out of your account when using a shared or public device.
• Notifying love5 support immediately if you believe your account credentials have been compromised or if you notice activity on your account that you did not initiate.

love5 is not liable for losses arising from unauthorised account access where the compromise resulted from your failure to maintain credential security. Where love5 determines that an account has been accessed without authorisation, the account will be suspended pending investigation and re-verification.

The following actions are strictly prohibited on the love5 platform and will result in account suspension, permanent closure, and forfeiture of any balance, including bonus funds and pending withdrawals:

• Registering more than one love5 account or assisting another person to create an account that circumvents an existing ban or restriction.
• Providing false identity information or submitting fraudulent KYC documents.
• Using automated software, bots, scripts, or any other tool designed to interact with the platform in a manner not intended for human use.
• Colluding with other players to influence game outcomes, particularly in live casino and poker environments.
• Exploiting bugs, glitches, or errors in any game or platform feature to gain an unfair advantage. Any winnings obtained through exploitation of a known or reported error are void.
• Engaging in money laundering, including depositing funds for the purpose of withdrawal without genuine gaming activity.
• Making fraudulent or disputed payment transactions, including initiating chargebacks in bad faith after funds have been used for wagering.
• Allowing or facilitating access to your account by a third party, including family members.

love5 cooperates with Philippine authorities and financial institutions in investigations related to fraud, money laundering, and other illegal activities. Account information may be disclosed in response to lawful requests.

love5 is committed to promoting responsible gaming across its entire player base in the Philippines. Gaming on love5 is intended as a form of entertainment for adults — it is not a reliable source of income, and no outcome is guaranteed.

The 21+ age requirement is strictly enforced. Real-money features are not available to any account until KYC verification confirms the account holder is at least 21 years of age. Attempting to circumvent the age verification process is a serious violation of these Terms.

love5 provides the following responsible gaming tools to all verified account holders:

• Deposit limits: Set a daily, weekly, or monthly cap on how much PHP you can deposit into your love5 account.
• Session time reminders: Receive notifications when you have been active on the platform for a defined period.
• Self-exclusion: Temporarily or permanently exclude yourself from the love5 platform. Self-exclusion requests are processed promptly and cannot be reversed during the selected exclusion period.
• Reality checks: Periodic reminders displayed during gaming sessions showing your net gaming activity for the current session.

If you feel that your gaming habits are becoming problematic, we encourage you to use the self-exclusion tool or contact love5 support directly. You can also find more guidance on our dedicated Responsible Gaming page.

love5 reserves the right to suspend or permanently close any account at its discretion, including — but not limited to — the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or use of the platform for any unlawful purpose.
• A successful self-exclusion request initiated by the account holder.
• A request from a competent Philippine authority or court order.

Where an account is suspended for investigation purposes, love5 will communicate with the account holder via the registered email address. If the investigation concludes that no violation occurred, the account will be reinstated and any withheld funds returned.

Where an account is closed due to a confirmed Terms violation, any balance remaining — including deposited funds, bonus funds, and pending withdrawals — may be forfeited at love5's discretion, depending on the nature and severity of the violation.

You may request the voluntary closure of your love5 account at any time by contacting customer support. Voluntary closure requests are processed within a reasonable timeframe. Any eligible balance at the time of closure will be returned to your verified Philippine payment method after satisfying any applicable wagering requirements.

love5 provides its platform on an "as is" and "as available" basis. While we work to maintain a stable, secure, and well-functioning service, we do not warrant that the platform will be free of interruptions, errors, or delays at all times.

love5's liability to you in connection with your use of the platform is limited to the following:

• love5 is not liable for losses arising from technical failures, network disruptions, or third-party service outages that affect game availability or transaction processing.
• love5 is not responsible for losses related to your failure to maintain account security as described in Section 7.
• love5 does not guarantee any specific outcome from any game. All game results are the product of certified RNG systems, and past results have no bearing on future outcomes.
• Where love5 is found liable for a specific incident, liability is limited to the amount of the PHP transaction directly involved in that incident.

Nothing in these Terms limits love5's liability for fraud, wilful misconduct, or any matter that cannot be excluded under applicable Philippine law.

love5 collects and processes personal data from Philippine players in order to operate the platform, verify identity, process PHP transactions, and comply with applicable legal obligations. The full details of how your data is collected, stored, used, and protected are set out in the love5 Privacy Policy.

By registering an account on love5, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Your personal data is used for account management, KYC verification, fraud prevention, and platform communications.
• love5 does not sell your personal data to third-party marketing companies.
• SSL encryption is applied to all data transmitted between your device and the love5 platform.
• You have the right to request access to, correction of, or deletion of your personal data, subject to any legal retention obligations.

love5 may update or amend these Terms & Conditions at any time. When material changes are made, the updated Terms will be published on this page with a revised effective date. Registered account holders will be notified of significant changes via their registered email address.

Your continued use of the love5 platform after any amendment is published constitutes your acceptance of the revised Terms. If you do not agree with any update to these Terms, you must stop using the platform and may request account closure by contacting support.

We recommend bookmarking this page and reviewing these Terms periodically to stay informed of the current version applicable to your account.

If you have any questions about these Terms & Conditions, or if you need assistance with your love5 account, please reach out to our support team:

• Live Chat: Available 24/7 directly within the love5 platform. This is the fastest way to reach support for account and gameplay issues.
• Email: [email protected] — for detailed enquiries, KYC assistance, and formal complaints. Please include your registered email address and account details in your message.

love5 aims to respond to all email enquiries within two (2) business days. For urgent issues — including suspected unauthorised account access — please use live chat for the fastest response.

For concerns related to responsible gaming and self-exclusion, you may also visit the Responsible Gaming page for dedicated guidance and tools available on your account.