Privacy Policy for love5

love5 ("we", "us", " our") operates love5.app, an online gaming platform for players in the Philippines. We are committed to protecting the personal information you share with us and being transparent about how it is handled.

This Privacy Policy applies to all personal data collected through love5.app — whether you are browsing the platform as a visitor, registering a new account, completing KYC identity verification, making a PHP transaction, or interacting with customer support.

By registering an account on love5, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled at any point, you can reach us at [email protected].

love5 collects personal data in several ways — directly from you when you register or use the platform, automatically as you browse or play, and from trusted third-party verification services. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming compliance purposes — and only with your explicit consent in those cases.

love5 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your love5 account, including authentication via OTP when you log in or initiate transactions.
• Identity verification (KYC): To confirm your identity and age before enabling real-money features on your account, as required for compliance with applicable regulations.
• Transaction processing: To process PHP deposits and withdrawals through supported Philippine payment channels, including GCash, Maya, and bank transfer.
• Platform operations: To deliver the games, live casino tables, sports betting markets, and other features available on love5.app.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct outlined in the Terms & Conditions.
• Responsible gaming: To monitor gaming patterns and facilitate responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Customer support: To respond to your enquiries, process complaints, and resolve account issues via live chat and email.
• Platform communications: To send you transactional notifications — such as deposit confirmations, withdrawal updates, and security alerts — related to your account activity.
• Marketing communications: To send you information about love5 promotions and offers, where you have given consent to receive such communications. You can opt out at any time.
• Legal and compliance obligations: To comply with applicable Philippine laws and to respond to lawful requests from government authorities or courts.

love5 does not use automated decision-making that produces legal or similarly significant effects on your account without human review.

love5 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity data, contact data, and transaction data is necessary to fulfil the agreement between you and love5 when you register an account and use the platform.
• Legitimate interests: We process technical data, gaming activity data, and communications data to operate our platform securely, prevent fraud, and improve the service — activities that are in our legitimate interests and do not override your privacy rights.
• Legal obligation: KYC identity verification, transaction record-keeping, and disclosures to authorities are carried out to comply with applicable Philippine legal requirements.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your consent, which you can withdraw at any time without affecting your use of the platform.

love5 does not sell, rent, or trade your personal data to third-party marketing companies. We share personal data only in the following circumstances:

• KYC and identity verification providers: We work with accredited identity verification services to confirm the validity of documents submitted during account registration. These providers process your identity data solely for verification purposes.
• Philippine payment processors: To process your PHP deposits and withdrawals, relevant transaction details are shared with the payment providers you select — such as GCash, Maya, or your chosen Philippine bank. These providers operate under their own data protection policies.
• Platform technology providers: Trusted technology partners who host, maintain, or operate components of the love5 platform may have limited access to personal data as part of their service delivery. All such partners are contractually bound to handle your data securely and only for the purposes specified.
• Legal and regulatory authorities: love5 may disclose personal data to Philippine law enforcement agencies, courts, or other competent authorities in response to lawful requests, court orders, or to protect the rights and safety of players and the platform.
• Business transfers: In the event of a merger, acquisition, or sale of the love5 business, personal data may be transferred to the acquiring entity. You will be notified via your registered email address if such a transfer affects how your data is handled.

love5 uses cookies and similar tracking technologies to operate the platform, keep you logged in, and understand how players use the site. Cookies are small text files stored on your device when you visit love5.app.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that support OTP and account authentication. You cannot opt out of essential cookies while using love5.
• Analytics cookies: Used to understand how players navigate love5.app — for example, which games are visited most and where players encounter issues. This data is aggregated and does not identify individual players. You can opt out of analytics cookies via the cookie preferences panel.
• Preference cookies: Store your platform preferences such as language or display settings to improve your experience across sessions.
• Marketing cookies: Used to deliver relevant promotional content on the love5 platform based on your activity. These are only set with your consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of love5.app, though some personalisation features may be affected.

Keeping your personal data secure is a priority for love5. We apply a range of technical and operational security measures across the platform:

• SSL/TLS encryption: All data transmitted between your device and love5.app is encrypted using SSL/TLS protocols, protecting your login credentials, KYC documents, and transaction details from interception in transit.
• OTP authentication: Your love5 account uses OTP (one-time password) verification via your registered Philippine mobile number for login and for sensitive account actions such as withdrawals.
• Access controls: Access to personal data within love5 is restricted on a role-based basis. Only authorised personnel who need access to carry out their specific duties can view personal data, and access is logged and audited.
• Data minimisation: love5 only collects and retains the data that is necessary for the stated purposes. Data that is no longer needed is securely deleted in line with our retention schedule.
• Incident response: love5 maintains a security incident response process. In the event of a data breach that affects your personal data, we will notify you and relevant authorities in accordance with applicable Philippine data protection obligations.

While love5 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — please refer to the account security section in the Terms & Conditions for your responsibilities.

love5 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type and are determined by the purpose for which the data was collected and any applicable legal obligations.

• Account and identity data: Retained for the duration of your account and for a period after closure to satisfy compliance and anti-money-laundering record-keeping requirements.
• Transaction records: PHP transaction history is retained in line with financial record-keeping requirements applicable in the Philippines.
• Gaming activity data: Session and wager history is retained to support responsible gaming monitoring, dispute resolution, and fraud detection.
• Support communications: Chat transcripts and email correspondence are retained for a reasonable period after the relevant issue is resolved, to allow for follow-up and quality assurance.
• Marketing consent records: Records of your marketing preferences and consent decisions are retained to demonstrate compliance with consent requirements.

Once the applicable retention period has lapsed, love5 securely deletes or anonymises the relevant personal data. Anonymised data — from which you cannot be identified — may be retained for analytical purposes indefinitely.

As a love5 player in the Philippines, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.

• Right to access: You can request a copy of the personal data love5 holds about you, including what categories of data we have and how it is being used.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. For changes to KYC-verified identity information, additional verification may be required.
• Right to deletion: You can request deletion of your personal data. We will process deletion requests subject to any legal or compliance obligations that require us to retain certain records. Data that must be retained by law cannot be deleted ahead of the applicable retention period.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing emails or non-essential cookies — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to certain types of data processing, including processing based on legitimate interests. We will assess your objection and cease the relevant processing unless we have compelling grounds to continue.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.

love5 is strictly an adults-only platform. The minimum age to register and use love5 is 21 years. We do not knowingly collect personal data from individuals under 21 years of age.

Age is verified during the KYC process using government-issued Philippine identification. If love5 discovers that an account has been registered by a person under 21, the account will be immediately suspended, any balance will be handled in line with applicable regulations, and the personal data of the minor will be deleted from our systems.

If you believe a minor has registered on love5, please contact [email protected] immediately so we can investigate and take appropriate action.

love5 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, new platform features, or updates to applicable Philippine data protection requirements. When we make material changes, the updated policy will be published on this page with a revised effective date.

Registered account holders will be notified of significant changes via their registered email address. We recommend reviewing this page periodically so you are always up to date with how love5 handles your personal information.

Your continued use of love5 after a policy update is published constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with any update, you may request account closure by contacting support.

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how love5 handles your personal data, please get in touch with us through the following channels:

• Email: [email protected] — for privacy rights requests, data enquiries, and formal complaints. Please include your registered email address and account reference in your message so we can locate your data promptly.
• Live Chat: Available 24/7 within love5.app for general privacy questions and account-related support. For formal privacy rights requests, email is the recommended channel so there is a clear written record.

love5 takes all privacy complaints seriously. We aim to acknowledge receipt of all formal complaints within two (2) business days and to provide a substantive response within a reasonable timeframe depending on the complexity of the request.